There are plenty of choices available today for groups to communicate online. Everything from simple discussion boards and forums to complex real-time collaboration tools. Regardless of the platform it is imperative that people understand how to work in an online group if effective communication is going to take place. Here are some keys to make sure that your groups communicate effectively with online tools.
Are people in your organization still calling the office to get someone’s contact information? How much are you paying that person to answer phone calls and look up information? How much time do your members spend calling in? Do your members know how to reach other? Do you give members access to some sort of online, searchable directory. Is it up-to-date? Can your members edit their information? Can they print… read more →
There is now a new option that administrators can adjust to allow anyone in their organization to create a hub. Our high priority for design often leads us to kill the preferences, but this one really seemed to be a 50/50 split for you guys. Some of you wanted to allow members to create new hubs and start their own communities. Others did not. So we’re giving you the option.
Facebook has a revamped their Groups feature. In an attempt to address one of the most common feature requests, Facebook is giving users the ability to publish content, share and communicate with only a group of friends rather than all your friends. This seems like a natural enhancement for Facebook, but it’s also easy to speculate that this move is a reaction to the continued onslaught of criticism that Facebook… read more →
We are in the process of making updates to our website. The fist thing we did was update the homepage. While we do serve large organizations with thousands of members, the majority of our customers are the small to medium size churches, nonprofits and schools. We know that a common challenge across all these organizations is duplicate member data. You’ve got spreadsheets and databases in several systems. With the enhancements… read more →
Are you a church leader that wants to learn about social media? Heck, if you’re a leader at any organization you really MUST consider attending one of the live face-to-face trainings that M2Live is putting on this year. There is one coming up in Chicago on October 8-9 and it’s not too late to register. We have coupon for you too! Use the coupon code MEMBERHUB to get a 10%… read more →
The average person has somewhere around 7 email accounts. This reality has proven true at MemberHub when users have repeatedly run into an issue when they attempt to send an email to a list (or reply to a thread) from an email address that’s not affiliated with MemberHub. MemberHub bounces the email because we can’t just let anyone start sending email to a hub’s list. This becomes a challenge when… read more →
Over the weekend we released the first round of changes for MemberHub 2.0. Administrators now have the ability to add and edit person profiles. This means that instead of having to invite your members to accept an invitation or visit a signup page, administrators can now add people to their organization, put them straight into their groups and start communicating. This is a fundamental change to the way that MemberHub… read more →
This is the second post in a series designed to prepare users for MemberHub 2.0 changes. As mentioned yesterday in the introduction to subdomains post, the driving factors behind the upcoming enhancements have been to make the user experience more about your organization, while also making it easier for administrators to manage membership information. This has resulted in a new approach to user accounts in general. Of course the design… read more →