Your MemberHub – What’s Changing?

This is the second post in a series designed to prepare users for MemberHub 2.0 changes.

As mentioned yesterday in the introduction to subdomains post, the driving factors behind the upcoming enhancements have been to make the user experience more about your organization, while also making it easier for administrators to manage membership information. This has resulted in a new approach to user accounts in general. Of course the design had to change just a bit too.

Your Calendar and Dashboard are Scoped by Organization

To get to your combined calendar, dashboard, or profile for the current organization, simply click on the organization name [link] in the upper-left. The Dashboard will not look very different if you’re affiliated with only one organization in MemberHub. Same goes for the Calendar. (NOTE: if you’re currently subscribing to events on your combined calendar, you will need to re-subscribe to your organization Calendar). You’ll notice both of these pages now have the organization’s name and logo in the header instead of MemberHub’s.

Quickly let me explain what we mean by “scoped”. At the time this post is being published, Your Dashboard is a view across all your hubs; across multiple organizations (if you’re part of multiple orgs). In 2.0, you can only be on the Dashboard for the organization you’re currently logged into. Using our example from yesterday, when Gerald logs into Trinity Community Church at tcc.memberhub.com he will land on the Dashboard for that organization. He can switch organizations from the same dropdown.

Your Account, Your Profile; What’s the Difference?

Your Account will consist of your email addresses (yes that’s multiple addresses), your password, time zone, and global notification preferences. Your profile is everything else like your mailing address, phone numbers, gender, birth date, etc. The profile is managed by the organization and you both can make changes. You will have a separate profile for each organization that you’re affiliated with on MemberHub. We’ll talk more about what admins can do in the next post.

Your Family will be Created by Organization Administrators

After doing some real digging into the ways that the family concept was being used in MemberHub we decided to move the responsibility of creating and managing families to organization administrators. Most users were confused about the ability to add family members; especially when joining a hub and didn’t understand the implications of creating those records. Members will be able to edit Family Members but the responsibility of grouping members in to families will be left to the staff at your organization who decide to make use of the family view and new family directory. More on this down the road too.

In the next post we’ll share why we’re making life much better for organization administrators.

Please, leave us a comment below.